19 Eylül 2007 Çarşamba

Cisco,Nortel,Microsoft,Siebel,Oracle

Cisco Acquires Social Networking Company




SAN FRANCISCO (AP) - Cisco Systems Inc. (CSCO), whose core business is selling the routers and switches that direct data traffic over computer networks, said it has acquired a small social networking company that allows businesses to create MySpace-like communities on their Web sites.


Cisco said Friday that it was paying an undisclosed amount to acquire privately held Five Across Inc., an 11-person San Francisco company whose software allows companies to add user-interaction functions and multimedia-sharing capabilities to their Web sites.


Five Across' publishing platform allows users to create personal Web pages and post photos, videos and audio clips, much like the proprietary system used by News Corp. (NWS)'s MySpace.
Cisco said the acquisition, its 116th since 1993, is the company's first in the social networking space but likely not the last. The deal is expected to close within the current fiscal quarter.
Analysts said the acquisition helps further Cisco's expansion beyond its role as purely a network equipment provider and into helping distribute the media that drives bandwidth consumption and even more network upgrades.


Danielle Levitas, a senior analyst at market researcher IDC, said the Five Across acquisition could help Cisco win greater access to a wide range of companies, particularly those in media and entertainment, looking to upgrade their Web sites to connect with customers.
"I actually see this as benefiting their core business - if they can promote users using their broadband more, that's huge for them," Levitas said.


Cisco has profited mightily in recent quarters from surging sales of its routers and switches as service providers and other companies scramble to upgrade their networks to prepare for the next generation of video and other bandwidth-intensive downloads.
Cisco, which was sitting on nearly $21 billion in cash at the end of the second quarter, has been rapidly expanding by acquiring companies that capitalize on the products and services that utilize the network itself.


The company's largest recent acquisition was its $6.9 billion purchase last year of Scientific-Atlanta Inc., the world's second-largest cable television box seller.
Last month, Cisco also announced it was paying $830 million in cash and stock to acquire IronPort Systems Inc., a maker of anti-spam and antivirus security products. That deal is also expected to close in the current quarter.


Investors have cheered the San Jose-based company's robust earnings growth, sending its shares up 45 percent from a year ago and creating more than $51 billion in additional shareholder wealth.


Cisco's stock closed up 5 cents to $28.14 on Thursday before the acquisition was announced.


Cisco Systems, Inc. (NASDAQ: CSCO, SEHK: 4333) is a global company headquartered in San Jose, California, USA, that designs and sells networking and communications technology and services under three brands: Cisco, Linksys, and Scientific Atlanta. Initially, Cisco manufactured only enterprise multi-protocol routers, but today Cisco's products can be found everywhere from the living room to the enterprise to service provider networks. Cisco's vision is "Changing the Way We Live, Work, Play and Learn." Cisco's current tagline is "Welcome to the human network.".


NORTEL


Solutions for Nortel®


AMC solutions for Nortel provide pre-packaged, server-based integration that delivers real-time connectivity with leading CRM applications. Contact centers can improve call management and enable full CTI ********ality in their CRM desktop including softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to CRM customer data.


As a Nortel Developer Partner, AMC provides solutions for Nortel Symposium Call Center Server, Nortel Communications Control Toolkit (CCT) and Nortel Business Communications Manager (BCM) LAN CTE. Pre-packaged integration is available for leading CRM applications including mySAP CRM, PeopleSoft® CRM, and Microsoft® CRM.


Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.






MİCROSOFT

Solutions for Microsoft® CRM


AMC solutions for Microsoft CRM provide pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.


Through this integration, contact centers can enable multi-channel ********ality in Microsoft CRM desktop including telephony (CTI) softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to Microsoft CRM customer data. Call routing can be enhanced using business rules and customer data residing in Microsoft CRM to ensure that the right customer reaches the right agent at the right time.


As a Microsoft Certified Partner and a Beta Program participant, AMC has been working with Microsoft CRM since its inception. The AMC product suite offers a contact center framework that delivers interaction controls and contact center ********ality built into the user's Microsoft CRM desktop. The open platform design supports pre-packaged integration of telephony (CTI), email and web-chat solutions from leading contact center solution providers including Avaya, Cisco, Nortel and others.


Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.





ORACLE


Solutions for Oracle's PeopleSoft® Enterprise CRM


AMC solutions for Oracle's PeopleSoft CRM provide pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.


Through this integration, contact centers can enable telephony (CTI) ********ality in the PeopleSoft CRM desktop including softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to PeopleSoft CRM customer data. Call routing can be enhanced using business rules and customer data residing in PeopleSoft CRM to ensure that the right customer reaches the right agent at the right time.


As a Oracle Certified Partner, AMC develops solutions for PeopleSoft Enterprise CRM. Through the standard PeopleSoft Multi-Channel API (PSMCAPI) in PeopleTools, AMC provides pre-packaged integration for leading telephony solutions including Avaya, Cisco, Nortel and others.


Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.


SIEBEL





Solutions for Siebel® 7


AMC solutions for Siebel 7 business applications provide pre-packaged, server-based integration that delivers real-time connectivity with leading contact center solutions. Contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.


Through this integration, contact centers can enable telephony (CTI) ********ality in the Siebel 7 desktop including agent login, work mode, softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to Siebel 7 customer data. Call routing can be enhanced using business rules and customer data residing in Siebel 7 to ensure that the right customer reaches the right agent at the right time.


As a Siebel Software Partner, AMC develops solutions for Siebel 7 business applications. Through the standard Siebel Communications API in the Siebel Communications Server, AMC provides pre-packaged integration for leading telephony solutions including Avaya, Cisco, Nortel and others.


Used everyday by thousands of agents around the globe, AMC solutions help more than 75 innovative organizations to work more effectively and deliver higher levels of customer service.